Postage and Delivery
Finest Aquatics offers free delivery to UK customers who spend over £39.00 on our website. Free delivery is available for UK customers only. For orders under £39.00, we have a small delivery charge of £2.99 for Royal Mail tracked 48 delivery. This service can also be upgraded to Royal Mail Tracked 24, or DPD Next Day for a small cost.
UK Delivery Options
For UK based customers, we have various delivery options which can be selected at the checkout.
1. Free Postage - (Royal Mail Tracked 24 / DPD Next Weekday) - FREE when spending over £39.00
2. Royal Mail Tracked 48 - £2.99
3. Royal Mail Tracked 24 - £3.49
4. Expedited Postage - (DPD Next Day Sevice if ordered before 4pm) - Cost £4.99. (Please Note: DPD only deliver Monday to Friday, so orders shipped on this service on Fridays will not arrive until Monday).
5. DPD Saturday delivery - this can be selected if you can only accept delivery on Saturdays. For this service, orders can be placed any time before 4pm on Friday.
6. Livestock Shipping - APC - £29.95 (Please see Livestock Shipping section below)
Orders placed with standard freepost service will be shipped via Royal Mail Tracked 48. This is a 48-hour service, and most orders will arrive within 2 working days, however in rare occasions it may take up to 3 working days for your order to arrive.
Orders placed with expedited delivery will be shipped via the DPD next day service. This is a next day service, and the order will arrive on the next working day (Monday to Friday). Please Note: DPD will not deliver the parcel on Saturday or Sunday. Items shipped via this service on Friday will arrive on the following Monday. If you supply a valid email address and mobile telephone number, DPD may contact you with the tracking details, and provide a range of different delivery options for your parcel.
Please Note: we may split your delivery into more than one parcel if size or weight limits will not allow us to ship the order in one parcel. If this is the case, you will receive separate order dispatch emails for each parcel, each with its own tracking number.
Orders placed online or by telephone before 4pm Monday to Friday will be shipped on the same day, using the selected delivery option. We do not dispatch orders on weekends or bank holidays, and these orders will be shipped on the next working day. You will receive an order dispatch confirmation email with tracking details once your order has been shipped.
All orders will receive a dispatch confirmation email when the order has been shipped. This tracking number can be used to track the parcel on the appropriate courier website. Please Note: Royal Mail 2D barcodes (21 digits long) only provide delivery confirmation and are not a fully tracked service. Standard Royal Mail tracked barcodes (13 digits long, ending with 'GB') can be tracked using the Royal Mail track and trace website:
If your order has been shipped with DPD, you can use your 9-digit tracking number to track your parcel on the DPD website:
If you need any assistance with tracking your order, please contact us and we will be more than happy to assist.
PLEASE NOTE, if Delivery is Required: 'LIVESTOCK SHIPPING - APC' MUST BE SELECTED AT THE CHECKOUT.
We dispatch livestock weekly with APC Livestock Insured Service which are delivered the next day generally between 9am – 1pm. Our dispatch days are Tuesdays, Wednesdays and Thursdays. Once we have received your order, we will contact you to arrange which day will be best for you.
Please Note: In the rare case of DOA (dead on arrival) or livestock arriving in an unhealthy condition, we need to be made aware as soon as possible, and within 1 hour of delivery, with images of the condition of the animal. Failure to notify us in time will void the DOA Insurance Policy with APC.
Please Note: Although every effort is made to keep our stock levels up to date, we also sell the livestock instore so some update delays may occur. For up-to-date stock, please call us on: 0151 558 1110.
International Delivery Options
We welcome international customers, however a delivery charge will be applied to customers based outside of the UK, to cover the added costs of shipping the item overseas. This charge will be automatically calculated based on the weight and size of items placed in your shopping basket and displayed at the checkout stage before the order is confirmed.
All international orders are shipped with a tracked service, and the tracking number will be emailed to you once we have successfully dispatched your order. We do not ship items using standard airmail services, we we find this service to be unreliable, and delivery times unpredictable.
Larger Item Delivery
If you have ordered a large aquarium or filter system from us, we will attempt to contact you by telephone or email to arrange the delivery of your new aquarium. Large aquariums are shipped on a pallet service through Palletways or Dropshipped from our supplier. Please be aware that this is a kerbside delivery service. Please Note: The delivery driver is unable to assist with the unloading of your aquarium from the pallet, and the responsibility for this lies solely with the consignee.
For larger glass aquariums, it may be necessary to have additional assistance to help with the unloading process. If you have any questions about the delivery of large aquariums, please do not hesitate to contact us here.